Booking Authorization
Booking Authorization
Understanding the authorization process.
Booking Authorization
Understanding the authorization process.
At TravelFirst, no booking is submitted and no charge is processed until you have provided explicit written authorization. Authorization is your written approval of the specific itinerary, amounts, and payment details documented in the authorization document we send you.
Authorization is not a booking. Authorization is not a ticket.
Providing written authorization allows TravelFirst to proceed. It is not a booking confirmation, ticket, or guarantee of availability. The booking is submitted after authorization and payment processing.
Before you are asked to authorize anything, TravelFirst sends you an authorization document that contains all of the following, stated explicitly:
Review every item before you authorize.
The authorization document gives you the itinerary, amounts, passenger details, and payment information to review before anything is processed.
Through TravelFirst's request form, email, or phone. No payment is requested at this stage.
We identify available itineraries and present them with full pricing and fare condition information. Still no charge.
You indicate which option you wish to book. An authorization document is then prepared.
The document includes the itinerary, itemized costs, agency fee, charging parties, and payment details.
You review every item, ask any questions, and then provide your written approval to proceed. This is the authorization.
Only after your written authorization does TravelFirst process payment and submit the booking for ticketing.
Amounts cannot increase after authorization.
Once you have provided written authorization, the total amount stated in that document is fixed. TravelFirst cannot and will not charge any amount greater than that stated in your authorization. Any additional service, change, or modification that would require a different charge will only be processed after a new, separate authorization document is issued and approved by you.
If the fare changes before ticketing
In rare circumstances (e.g., fare expiry between authorization and ticketing), TravelFirst will not proceed with a different amount. We will contact you, issue a revised authorization document with the updated amount, and obtain your written approval before proceeding. You are never charged more than you have authorized in writing.
TravelFirst maintains complete records of all authorizations, transactions, and confirmations.
24-month record retention
Authorization documents, payment records, and booking confirmations are retained for a minimum of 24 months from the date of the transaction. During this period, we can provide complete documentation for any charge we have processed, upon request.
If you need a copy of your authorization document, payment receipt, or booking confirmation at any time, contact us:
Ready to experience travel without surprises?